7 First Bank Login Issues | How to Resolve Them

7 First Bank login issues that can get users frustrated now have solutions. Imagine trying to log in to your First Bank mobile app or their website only to notice that you can’t successfully gain access. To make matters worse, if you have an urgent transaction to make or you want to pay for already purchased products or services and the First Bank login issues start, you will feel frustrated and helpless. At the peak of the issue, you might lose important transactions. It can be annoying and challenging. Though online banking has become an important part of our daily lives, providing convenience to our finances at our fingertips, login issues are a common problem that customers face while logging in to their First Bank accounts.

In this article, we will discuss common First Bank login issues, how to resolve login issues, and tips to prevent login issues. So if you are facing login issues with your First Bank mobile app read on to learn how to resolve them quickly and easily.

Table of Contents

Overview of First Bank

First Bank is a financial institution that provides a wide range of banking services to individuals and businesses. It was founded in 1894. The bank has become one of the largest banks in Nigeria with over 750 branches and more than 11 million customers.

Furthermore, First Bank offers various products, including savings, fixed deposits, current accounts, credit cards, loans, and mobile banking services. First Bank is committed to providing excellent banking services to its customers. It has won numerous awards for its excellent performance in the banking industry.

7 Common First Bank Login Issues

The common login issues First Bank customers face are:

Incorrect login credentials: One of the most common First Bank login issues the customers face is incorrect login details. This happens when the customer enters the wrong details from what the customer used to register for the online banking services such as email address, password, username, etc. Learn more about crypto and join our crypto platforms now.
Forgotten password: Another prevalent First Bank login issue is the “Forgotten Password”. There are many causes of forgotten passwords which include but are not limited to heavy dependence on online apps, personal and family issues, state of mind and lots more. This issue is common to many people but there is a solution as provided below.
Account locked: First Bank goes the extra mile to safeguard the accounts of their customers and they apply several measures including temporary locking of accounts for a short period. When there are multiple unsuccessful login attempts to a First Bank account, a flag is triggered signalling that such an account may be under unauthorised access, as such the account will be temporarily locked for 30 minutes to 24 hours depending on the number of attempts. The solution to this is simple as seen below.
Technical issues: Technical issues due to upgrades, volume of transactions or usage of the First Bank’s website or app are some of the First Bank login issues that her customers also face.
Inadequate Internet access: Lack of access to the Internet on your devices (computer and smartphones) is another common cause of First Bank login issues customers face. The solution is simply to check your internet connection and make sure you have access to the internet before trying the First Bank login.
Outdated app version: An outdated app version of the First Bank app can cause you not to log in to your First Bank account.
First Bank app not responding: First Bank app not responding is a common issue faced when logging into the First Bank mobile app. Therefore, the causes of the First Bank app not responding are corrupt cache files, application bugs, etc.

How to Resolve First Bank Login Issues

If you are facing an issue trying to log in to your First Bank account, do not worry anymore. Here is how you can resolve it.

Reset password: You can reset your password through First Bank’s website, USSD, or app. Make sure you use strong and unique passwords such as combinations of letters, numbers, and special characters.
Contact customer support: Contact First Bank for assistance if you cannot log in to your account on 07080625000, 01-4485500.
Correct login credentials: Verify that the correct login credentials are being used to log in to your First Bank account.
Account Unlock: Wait for the account to be unlocked after a certain period before using the First Bank web or app.
Troubleshoot: Clear the cache and cookies on the web browser or reinstall the app for it to function well.
System update: Check for any system updates or maintenance notifications from the First Bank to be up-to-date on your First Bank account.

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Tips to Prevent Login Issues on First Bank Online Banking Account

Strong and unique password: Use strong and unique passwords for the First Bank online banking account. Do not use your name, date of birth, or phone number. Make sure you use a combination of letters, numbers, and special characters.
Keep login credentials secure and private: keeping your login details secure and private is important. Do not disclose it to anybody like family members, friends, etc. You can save your login details on the password manager or you can still write them down.
Public Wi-Fi: Avoid using public Wi-Fi to access First Bank’s online banking account.
Check account activity: Regularly check your account activity and report any suspicious activity to First Bank customer service immediately at 07080625000, 01-4485500.

Importance of Online Banking in Today’s World

The importance of online banking in today’s world is:

Convenience: online banking is important in today’s world because it provides convenience to customers. Customers can perform banking services anywhere and anytime.
Time-saving: Online banking saves the time of going to a physical bank and staying in a long queue.
Cost-effective: online banking saves the cost of going to the physical bank thereby reducing the cost of transportation.
24/7 availability: online banking offers 24/7 banking services, unlike the physical bank where they have working hours.
Eco-friendly: online banking reduces paperwork and saves the cost of paper.
Access to financial information: in today’s world we can have access to our financial information in the comfort of our homes and anytime.

Frequently Asked Questions on First Bank Login Issues

The frequently asked questions on First Bank login issues | how to resolve them are:

How do I reset my First Bank account online?

You can reset your First Bank account online through the First Bank website. Just follow these steps to reset it.

Step 1: Visit the First Bank website at www.firstbanknigeria.com.
Step 2: click on the “Online Banking” button.
Step 3: click on the “login” button under the online banking section.
Step 4: Under the login button click on the “forgotten password” link. Just follow the instructions to reset your password.

How can I reset my PIN through the First Bank USSD?

You can reset your PIN through USSD with your mobile phone, just follow the steps below:

Step 1: dial *894# on your phone
Step 2: then select “reset pin”
Step 3: a list of debit cards associated with your First Bank account is displayed.
Step 4: then, select the “debit card” that you want and enter the “pin” of the card you selected.
Step 5: then, create a new “5-digit pin” of your choice.
Step 6: Therefore, reset your “pin” completely.

How do I chat with First Bank on WhatsApp?

You can chat with First Bank on WhatsApp with this number 08124444000. Just say “Hi” and then, you will start chatting.

How do I complain to First Bank?

You can lay your complaint on the First Bank website at https://complaints.firstbanknigeria.com, make sure that you complete the complaint form. And you can also lay a complaint by calling them at 07080625000, 01-4485500.

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